Online Surveys have become a popular tool to determine such things as customer satisfaction, learning about the demographics and psychographics of your customers, determining your audience interest in your new product, how your brand is perceived and determining what media is most effective. Surveys are a primary form of research that provides information that should help marketers to better solve marketing problems.
Surveys address the following issues:
Usage and attitude
Segmentation studies
Advertising Research
Name testing
Brand Research
Before designing your survey you will need to define your research objectives follow the four step process given below:
1. State the marketing problem eg. Sales are not going up
2. State the factual information implied in the marketing problem
3. State possible causes that might have led to this problem
4. List what you would like to know about the market.
Interpretation of research is usually done using quantitative techniques. Quantitative studies use large numbers of respondents, questions allow one to two word answers rather then several sentences. The interpretation of the results is based more on the numbers obtained.
Quantitative studies are used for investigating and exploring.
Respondents to Surveys
When targeting respondents to your survey you must first define the population you are targeting eg. Adults 19 and over. Your respondents can be obtained from many sources such as various types of lists, computer records, telephone directories, associations and census.
Finding Information
To avoid misunderstanding and misinterpretation, listed below are things to avoid when designing a questionnaire:
Avoid instances of two questions presented as one using the word “or”
Using wording that is too complex
Questions that conclude with a qualifying clause or phrase
Questions with multiple subjects
Questions that contain too many instructions
Questions with a negative element
Questions that include the term “if any” or “if at all”
Questions that are very long .
Want to know more about your customers demographics and psychographics? Let me assist you by developing your online survey.
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Why do we use Social Forums for business?
Social Forums are a great way to to meet people, share interests, find your niche market and advertise your business. The old term “Word of Mouth” still applies, both in face to face contacts as well as in internet social forums. Listed below are the pros and cons to the most popular social forums. Please feel free to add your comments on what you think of the Social Forums listed below.
Twitter
Twitter is a great way to expand your online reach. Twitter.com is a great site to use for expanding your online reach. Twitter is like a online business card. You can use twitter to advertise new services that your company may have, advertise your blogs and create awareness of services you offer. Twitter is also very resourceful in assisting you in targeting your target market. Your followers can be individuals that you can learn from. Your profile can be customized with various backgrounds and you can summarize your available services on your profile. This is definitely a modern word of mouth tool.
Have you tried Twitterbeep? Twitterbeep will track conversations, Plug in a keyword about your book if you are a Author or about the type of service you provide. Twitterbeep will match you with perspective customers who may be looking or talking about that service or product.
There is not much that I would like to see changed when using Twitter except that when typing a message you are limited in the amount of words you can use. This sometimes prevents communication via Twitter. If you are a Twitter fan checkout Bubbletweet, Twitxr, TwitPic, Twtqpon, Tweepler, TwitterFox,Tweetburner, Twit This, HelloTxt and FutureTweets .
MySpace
MySpace is a great place to meet and business network. If your target market is people working in Creative industries such as Entertainers and Authors MySpace.com is the place to be. Finding friends seems to be the main way to connect with people who work in industries that may need your services now or in the future and make them aware of your service offering. Your Myspace profile is a advertisement of your business. Compared to other social media, MySpace allows for more creative control of the design elements of there profile. MySpace also has some great online job advertisements. Unfortunately MySpace group selection is limited and so is its blog utility.
Linked In
The biggest disadvantage of Linked In is the profile. You are very limited in the information that you can provide in your profile. The template offered is very plain. Linked in’s security restrictions make it very hard to network with new people who could share a common interest. Many times the security settings want you to know the potential contacts email address. The opportunity to comment is a great way to build relationships with other business owners. There are some wonderful groups to join. This makes it simple to meet your specific target market. Once you comment the chance to connect with this person and add them as a contact becomes greater.
Facebook
Facebook.com started out as a social networking website for students. Facebook is a entrepreneurs dream. Facebook is an excellent place to post your blog. Your blog can quickly be picked up by the search engines and be listed under your company name. Facebook is a great way of advertising events. This allows the opportunity of meeting individuals in your target market face to face. This feature replaces the old fashion joining of business networking groups in your area. You can join the groups that have interests that match the services you provide.
Building relationships offline and online is still paramount to your business success. Social media helps you to gain an insight to know various individuals business, learn about their struggles, and through these observations you can learn their needs and therefore provide them with a much needed product or service. Please provide feedback about your favourite Social Forum on my survey page .
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